Effective Date: August 31, 2026
Company: Dasfair LLC DBA Rydezi
Apps: Rydezi (rider app) and Rydezi Driver (driver app)
Location: Cleveland Heights, Ohio
Contact: support@rydezi.com
1. Introduction
Dasfair LLC, doing business as Rydezi (“Rydezi,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Rydezi mobile applications.
This policy covers both of our apps:
- Rydezi — the rider app, used to request and pay for rides
- Rydezi Driver — the driver app, used to accept ride requests and manage earnings
Where a practice applies to only one app, we say so. Please read this policy carefully. By using either App, you agree to the practices described herein.
2. Information We Collect
Information collected from all users
Name: Used to create your account, and to identify you to the rider or driver you are matched with.
Email Address: Used to create your account, send receipts and trip records, deliver account notifications, and provide customer support.
Phone Number: Used to create and verify your account and to facilitate communication between drivers and passengers.
GPS Location: We collect precise, real-time GPS location data while the App is in use in order to match drivers with riders, provide navigation, calculate trip routes, and ensure safety. See Section 11 for details on how location is handled in each App.
Device Token: A unique identifier assigned to your device, used to send push notifications regarding ride requests, trip updates, and account alerts.
Trip History: Records of completed trips including pickup and drop-off locations, timestamps, fare details, and ride duration.
Profile Photo: If you choose to add one, used to help riders and drivers identify one another.
Information collected from riders (Rydezi app)
Payment Information: When you pay by card, your payment details are collected and processed by our payment processor, Stripe. We do not store your full card number on our systems. We retain a payment reference and transaction records for receipts, refunds, and dispute resolution.
Saved Payment Methods: If you choose to save a card for future rides, it is stored with Stripe and associated with your account by a token.
Information collected from drivers (Rydezi Driver app)
Driver’s License: Required to verify your identity and eligibility to drive.
Vehicle Insurance Documentation: Required to verify that your vehicle meets our coverage requirements.
Vehicle Information: Make, model, and other details of the vehicle you drive on the platform.
Earnings and Payout Records: Trip earnings, commission, and payout history, retained for tax and accounting purposes.
Automatically collected information
We may also collect certain technical data automatically, including device type, operating system version, app version, and crash/diagnostic data, to help us improve App performance and stability.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To create, maintain, and authenticate your rider or driver account
- To match riders with drivers and provide real-time navigation
- To calculate fares, process payments, and issue receipts
- To maintain accurate earnings and payout records for drivers
- To verify driver eligibility, including review of licensing and insurance documentation
- To send push notifications about ride requests, trip status, updates, and platform announcements
- To monitor and improve safety, detect fraud, and enforce our Terms of Service
- To provide customer support and respond to inquiries
- To comply with applicable laws and legal obligations
4. Third-Party Services
The Rydezi Apps integrate with the following third-party services to deliver core functionality. Each of these providers has their own privacy policy governing their use of your data:
Firebase (Google LLC): We use Firebase to deliver push notifications to your device via your device token, and to coordinate real-time ride dispatch and driver location updates. Firebase may collect diagnostic and usage data. See Firebase Privacy Policy.
Google Maps: We use the Google Maps platform to provide in-app navigation, route planning, and location-based services. Google may collect location and usage data in accordance with its privacy policies. See Google Privacy Policy.
Stripe: We use Stripe to process rider payments and manage driver earnings disbursements. Stripe may collect financial and identity information necessary to facilitate payments. See Stripe Privacy Policy.
We do not control and are not responsible for the privacy practices of these third-party providers. We encourage you to review their respective privacy policies.
5. We Do Not Sell Your Data
Rydezi does not sell, rent, trade, or otherwise transfer your personal information to third parties for their marketing or commercial purposes. Your data is used solely to operate and improve the Rydezi platform and to provide the services you have requested.
6. Data Sharing and Disclosure
We may share your information only in the following limited circumstances:
Between riders and drivers: When you are matched for a trip, we share limited information necessary to complete the ride — first name, profile photo (if provided), pickup and drop-off locations, and a means of contact. Drivers and riders do not receive one another’s full account details.
Service Providers: With trusted third-party vendors (such as those listed above) who assist us in operating the Apps, provided they agree to keep your information confidential.
Legal Requirements: When required by law, regulation, court order, or governmental authority, or to protect the rights, property, and safety of Rydezi, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Trip history, payment records, and driver earnings data may be retained for a period of up to seven (7) years in accordance with applicable business, tax, and legal requirements.
You may request deletion of your account and associated data by contacting us at support@rydezi.com, or by using the account deletion option available within the App.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information, subject to legal obligations
- Opt out of certain data processing activities
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at support@rydezi.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
10. Children’s Privacy
The Rydezi Apps are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly.
11. Location Data
Location is core to how Rydezi works, and each App uses it differently.
Rydezi (rider app): We collect your precise location while the App is in use, in order to set your pickup point, show nearby drivers, and track your trip in progress. We do not collect your location when the App is closed.
Rydezi Driver (driver app): We collect your precise location while the App is in use and while it is running in the background when you are online and available for trips. This is necessary so that we can match you with nearby ride requests and so riders can see your approach in real time. Background location collection stops when you go offline.
In both Apps, you may disable location permissions through your device settings, but doing so will prevent you from using core features of the App. We do not track your location when you are not logged into the App or when you are offline, except as needed for safety or fraud prevention purposes.
12. Push Notifications
We use your device token to send push notifications about ride requests, trip status updates, earnings, and platform announcements. You can manage notification preferences through your device’s notification settings. Disabling notifications may affect your ability to receive timely ride alerts.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you via the App or by email. Your continued use of the Apps after any changes constitutes your acceptance of the updated policy.
14. Text Messaging (SMS)
When you provide your mobile phone number to receive a one-time passcode, we use it solely to deliver that verification message. Mobile phone numbers are not shared with third parties for marketing purposes. Message frequency varies — typically one message per login or verification request. Message and data rates may apply. Reply STOP to opt out of text messages, or HELP for assistance. Opting out of SMS may prevent login by phone verification.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Dasfair LLC DBA Rydezi
Cleveland Heights, Ohio
Email: support@rydezi.com